Paytm - Payment throgh Scan Method , Faqs

Pay or Send

Scan Code Method

I can see Paytm code at the merchant store, how can I make payment using Paytm code?

• ·         Open the Paytm App.

• ·         Tap on Pay or Send icon.

• ·         Your camera will open to scan the merchant code

• ·         Scan the merchant code

• ·         You can mention the reason for sending money. This field is optional.

• ·         Enter the amount and tap Pay

• ·         If you have sufficient balance in your Paytm wallet, money will be successfully paid.

• ·         If you do not have sufficient balance, you will be redirected to the payment details page, where you can add money in your Paytm wallet and then pay.

• ·         Confirmation SMS will be sent to you and merchant

I am unable to scan the Paytm code at the merchant because of dim light, what can I do?

• ·         You can tap on flash button on the top right while you scan the Paytm code. 

How will I know that the payment is successful?

You can check the confirmation in 3 ways:

1. SMS from Paytm

2. Post-payment confirmation page in the app

3. Tap on ‘paid’ in Passbook of your Paytm app

Where can I check my previous payments?

Open ‘Passbook’ in your Paytm wallet to check all previous payments with the merchant, amount and order details

 I entered wrong amount and paid to merchant, what do I do now?

If you paid less, make another payment to complete. If you paid more and want a refund, you can request a refund from the merchant or contact us at paytm.com/care. Select Payments/Paytm wallet and the order ID and raise the query. Paytm will get back to you soon with resolution.

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